Home » FAQ

FAQ

Our company is committed to providing comprehensive valve warranty and training services to ensure that our customers have a thorough understanding and support for our products.
By delving into key knowledge and techniques such as valve types, fault diagnosis, maintenance, repair, and replacement, participants will be equipped to effectively address valve malfunctions and improve equipment reliability.
  • Q How long has your company been established, and what is your overall strength?

    A Our company is Tianjin Huayuan Times Metal Products Co., Ltd., with 34 years of experience in metal wire production and manufacturing. We are a powerful manufacturing enterprise focusing on the mid-to-high-end market, with large-scale factory facilities and sufficient production capacity. We have complete production workshops, a professional R&D team and a full set of quality inspection equipment. With years of in-depth experience in the industry, we have a stable reputation and focus on serving mid-to-high-end procurement customers around the world.
  • Q What qualifications and quality certifications does your company have?

    A Our company has obtained ISO 9001 quality management system certification, and our products comply with multiple internationally accepted standards such as GB (Chinese National Standard), EN (European Standard) and ASTM (American Standard). We implement strict quality control from raw materials to finished products, and we can provide corresponding inspection reports for every batch corresponding inspection reports to ensure that the product quality meets the high standards of mid-to-high-end customers.
  • Q What is your company's market positioning and target customers?

    A Our core positioning is a professional mid-to-high-end metal wire manufacturer with 34 years of history, focusing on high-corrosion, high-strength and high-precision products, and we refuse low-end and low-price competition. Our target customers include State Grid, China Southern Power Grid, leading photovoltaic/wind power enterprises, automobile OEMs and submarine cable engineering companies in China; overseas, we serve mid-to-high-end engineering and manufacturing customers in Europe, America, the Middle East and Southeast Asia, with exports accounting for more than 40%.
  • Q Do you have independent R&D and process verification capabilities?

    A Yes, we have a provincial-level technology center and a professional R&D team, with more than 60 patents. We can optimize product processes according to market demand and customer customization requirements, and conduct repeated tests and verification for new products and improved models before mass production. All core processes such as hot-dip galvanizing, electro-galvanizing and stranding have been long-term verified to ensure product stability and reliability.
  • Q What are your main products?

    A Our main products cover a full range of mid-to-high-end metal wires, including: Galvanized/Zinc-Aluminum Alloy (GALFAN) Steel Wire (0.15–8.0mm), Steel Strand (for power, optical cable, photovoltaic, submarine cable armoring), Precision Steel Wire for Automobiles (for cables, seat frames, wipers, springs), Steel Wire Rope (for elevators, mining, ships), Phosphated/High-Carbon Steel Wire (for springs, fasteners, mechanical parts).
  • Q How do you select the appropriate product model and specifications?

    A You only need to inform us of your specific application scenarios (such as power, breeding, construction, automobile matching), required performance indicators (tensile strength, corrosion resistance, service life) and size requirements (wire diameter, mesh size, length, etc.). Our professional team will provide you with the most suitable product selection suggestions based on your needs to ensure that the product matches your use requirements and achieves the best cost performance.
  • Q Do you support customized production?

    A Yes, we have strong customization capabilities. We can customize special specifications (wire diameter, length, coil weight), special zinc coating thickness, special tensile strength and other parameters according to your specific needs, and quickly respond to the personalized needs of mid-to-high-end customers.
  • Q How to ensure the quality of your products?

    A We implement strict full-process quality control: first, strict inspection of incoming raw materials to reject unqualified raw materials; second, real-time inspection of production processes to control core parameters such as wire diameter tolerance, zinc coating thickness and tensile strength; third, comprehensive inspection of finished products with a full set of professional testing equipment (salt spray test machine, tensile tester, zinc layer thickness gauge, etc.); finally, re-inspection before delivery to ensure that each batch of products meets the standard.
  • Q What is the service life of your galvanized steel wire and steel strand?

    A The service life depends on the product type and use environment. For hot-dip galvanized products, the zinc layer is thick and uniform, and the service life can reach 15–30 years in outdoor harsh environments; for electro-galvanized products, it is suitable for indoor dry environments, and the service life is 5–10 years. We will recommend products with corresponding corrosion resistance according to your use environment.
  • Q What is your order process?

    A The standard order process is as follows: 1. Customer consults and confirms product specifications, quantity and price; 2. Both parties sign the sales contract and the customer pays the advance payment (usually 30%); 3. We arrange production according to the contract requirements; 4. After production is completed, we inform the customer to inspect the goods or send inspection reports; 5. The customer pays the balance; 6. We arrange loading and delivery and provide logistics information.
  • Q What is the minimum order quantity (MOQ) for your products?

    A For regular specifications and in-stock products, there is no strict minimum order quantity, and small-batch trial orders are acceptable; for customized products, the MOQ is determined according to the product specifications and production difficulty, and we will try our best to meet your small-batch customization needs.
  • Q How long is the delivery time?

    A
    For regular in-stock products, the delivery time is 3–7 working days; for customized products, the delivery time is 7–15 working days, which can be adjusted according to the order quantity and production schedule to ensure on-time delivery without delaying your construction or production progress.
  • Q Can I cancel or modify the order after it is placed?

    A If the order has not yet started production, you can contact us to cancel or modify the order, and we will cooperate with the adjustment; if the production has already started, the modification or cancellation will be subject to the actual production progress, and we will communicate with you to minimize the loss of both parties.
  • Q What transportation methods do you provide?

    A We provide multiple transportation options according to your needs: 1. Land transportation: For domestic customers, we can arrange backhaul trucks from Tianjin to your location, which has obvious freight advantages and can greatly reduce your logistics expenses; 2. Sea transportation: For overseas customers, we cooperate with well-known shipping companies to provide FOB, CIF and other trade terms, and arrange container loading to ensure the safety of the goods; 3. Air transportation: For small-batch and urgent orders, we can arrange air transportation to ensure timely delivery.
  • Q Who is responsible for the transportation cost?

    A The transportation cost is determined according to the trade terms agreed in the contract. For domestic orders, we can help you arrange the most cost-effective transportation method and bear part of the freight according to the order quantity; for overseas orders, if it is CIF term / FOB term, we will bear the sea freight and insurance; if it is CIF term / FOB term, the customer will bear the sea freight and subsequent costs.
  • Q How to track the transportation status?

    A After the goods are shipped, we will immediately provide you with the logistics order number, shipping company information and contact person. You can track the real-time transportation status through the logistics company's official website or customer service; for overseas sea transportation, we will provide the bill of lading, and you can track the ship's dynamics through the shipping company's platform.
  • Q What if the goods are damaged during transportation?

    A We use standard packaging (inner plastic film + outer woven bag or wooden spool) to protect the goods from damage. If the goods are damaged due to transportation reasons, please take photos and confirm the damage in time after receiving the goods, and we will cooperate with the logistics company to handle the compensation and reissue the goods for you in time to ensure your rights and interests.
  • Q What pre-sales services do you provide?

    A Our pre-sales service includes: professional product consultation, product selection guidance, technical parameter explanation, free sample provision (customers only need to bear the shipping cost), and quotation and contract negotiation according to your needs, to help you quickly understand our products and determine the most suitable procurement plan.
  • Q What after-sales services do you provide?

    A We provide comprehensive after-sales services: 1. If the product has quality problems (such as unqualified specifications, uneven zinc coating, insufficient tensile strength) within the warranty period, we will provide free replacement or refund; 2. We provide technical support, and our professional team will answer your questions about product use and maintenance at any time; 3. We track the product use effect regularly to provide follow-up optimization suggestions.
  • Q How to contact your after-sales team?

    A You can contact your exclusive sales consultant directly, or call our after-sales service hotline. We will respond to your after-sales needs within 24 working hours and solve your problems efficiently.
  • Q How long has your company been established, and what is your overall strength?

    A Our company is Tianjin Huayuan Times Metal Products Co., Ltd., with 34 years of experience in metal wire production and manufacturing. We are a powerful manufacturing enterprise focusing on the mid-to-high-end market, with large-scale factory facilities and sufficient production capacity. We have complete production workshops, a professional R&D team and a full set of quality inspection equipment. With years of in-depth experience in the industry, we have a stable reputation and focus on serving mid-to-high-end procurement customers around the world.
  • Q What qualifications and quality certifications does your company have?

    A Our company has obtained ISO 9001 quality management system certification, and our products comply with multiple internationally accepted standards such as GB (Chinese National Standard), EN (European Standard) and ASTM (American Standard). We implement strict quality control from raw materials to finished products, and we can provide corresponding inspection reports for every batch corresponding inspection reports to ensure that the product quality meets the high standards of mid-to-high-end customers.
  • Q What is your company's market positioning and target customers?

    A Our core positioning is a professional mid-to-high-end metal wire manufacturer with 34 years of history, focusing on high-corrosion, high-strength and high-precision products, and we refuse low-end and low-price competition. Our target customers include State Grid, China Southern Power Grid, leading photovoltaic/wind power enterprises, automobile OEMs and submarine cable engineering companies in China; overseas, we serve mid-to-high-end engineering and manufacturing customers in Europe, America, the Middle East and Southeast Asia, with exports accounting for more than 40%.
  • Q Do you have independent R&D and process verification capabilities?

    A Yes, we have a provincial-level technology center and a professional R&D team, with more than 60 patents. We can optimize product processes according to market demand and customer customization requirements, and conduct repeated tests and verification for new products and improved models before mass production. All core processes such as hot-dip galvanizing, electro-galvanizing and stranding have been long-term verified to ensure product stability and reliability.
  • Q What are your main products?

    A Our main products cover a full range of mid-to-high-end metal wires, including: Galvanized/Zinc-Aluminum Alloy (GALFAN) Steel Wire (0.15–8.0mm), Steel Strand (for power, optical cable, photovoltaic, submarine cable armoring), Precision Steel Wire for Automobiles (for cables, seat frames, wipers, springs), Steel Wire Rope (for elevators, mining, ships), Phosphated/High-Carbon Steel Wire (for springs, fasteners, mechanical parts).
  • Q How do you select the appropriate product model and specifications?

    A You only need to inform us of your specific application scenarios (such as power, breeding, construction, automobile matching), required performance indicators (tensile strength, corrosion resistance, service life) and size requirements (wire diameter, mesh size, length, etc.). Our professional team will provide you with the most suitable product selection suggestions based on your needs to ensure that the product matches your use requirements and achieves the best cost performance.
  • Q Do you support customized production?

    A Yes, we have strong customization capabilities. We can customize special specifications (wire diameter, length, coil weight), special zinc coating thickness, special tensile strength and other parameters according to your specific needs, and quickly respond to the personalized needs of mid-to-high-end customers.
  • Q How to ensure the quality of your products?

    A We implement strict full-process quality control: first, strict inspection of incoming raw materials to reject unqualified raw materials; second, real-time inspection of production processes to control core parameters such as wire diameter tolerance, zinc coating thickness and tensile strength; third, comprehensive inspection of finished products with a full set of professional testing equipment (salt spray test machine, tensile tester, zinc layer thickness gauge, etc.); finally, re-inspection before delivery to ensure that each batch of products meets the standard.
  • Q What is the service life of your galvanized steel wire and steel strand?

    A The service life depends on the product type and use environment. For hot-dip galvanized products, the zinc layer is thick and uniform, and the service life can reach 15–30 years in outdoor harsh environments; for electro-galvanized products, it is suitable for indoor dry environments, and the service life is 5–10 years. We will recommend products with corresponding corrosion resistance according to your use environment.
  • Q What is your order process?

    A The standard order process is as follows: 1. Customer consults and confirms product specifications, quantity and price; 2. Both parties sign the sales contract and the customer pays the advance payment (usually 30%); 3. We arrange production according to the contract requirements; 4. After production is completed, we inform the customer to inspect the goods or send inspection reports; 5. The customer pays the balance; 6. We arrange loading and delivery and provide logistics information.
  • Q What is the minimum order quantity (MOQ) for your products?

    A For regular specifications and in-stock products, there is no strict minimum order quantity, and small-batch trial orders are acceptable; for customized products, the MOQ is determined according to the product specifications and production difficulty, and we will try our best to meet your small-batch customization needs.
  • Q How long is the delivery time?

    A
    For regular in-stock products, the delivery time is 3–7 working days; for customized products, the delivery time is 7–15 working days, which can be adjusted according to the order quantity and production schedule to ensure on-time delivery without delaying your construction or production progress.
  • Q Can I cancel or modify the order after it is placed?

    A If the order has not yet started production, you can contact us to cancel or modify the order, and we will cooperate with the adjustment; if the production has already started, the modification or cancellation will be subject to the actual production progress, and we will communicate with you to minimize the loss of both parties.
  • Q What transportation methods do you provide?

    A We provide multiple transportation options according to your needs: 1. Land transportation: For domestic customers, we can arrange backhaul trucks from Tianjin to your location, which has obvious freight advantages and can greatly reduce your logistics expenses; 2. Sea transportation: For overseas customers, we cooperate with well-known shipping companies to provide FOB, CIF and other trade terms, and arrange container loading to ensure the safety of the goods; 3. Air transportation: For small-batch and urgent orders, we can arrange air transportation to ensure timely delivery.
  • Q Who is responsible for the transportation cost?

    A The transportation cost is determined according to the trade terms agreed in the contract. For domestic orders, we can help you arrange the most cost-effective transportation method and bear part of the freight according to the order quantity; for overseas orders, if it is CIF term / FOB term, we will bear the sea freight and insurance; if it is CIF term / FOB term, the customer will bear the sea freight and subsequent costs.
  • Q How to track the transportation status?

    A After the goods are shipped, we will immediately provide you with the logistics order number, shipping company information and contact person. You can track the real-time transportation status through the logistics company's official website or customer service; for overseas sea transportation, we will provide the bill of lading, and you can track the ship's dynamics through the shipping company's platform.
  • Q What if the goods are damaged during transportation?

    A We use standard packaging (inner plastic film + outer woven bag or wooden spool) to protect the goods from damage. If the goods are damaged due to transportation reasons, please take photos and confirm the damage in time after receiving the goods, and we will cooperate with the logistics company to handle the compensation and reissue the goods for you in time to ensure your rights and interests.
  • Q What pre-sales services do you provide?

    A Our pre-sales service includes: professional product consultation, product selection guidance, technical parameter explanation, free sample provision (customers only need to bear the shipping cost), and quotation and contract negotiation according to your needs, to help you quickly understand our products and determine the most suitable procurement plan.
  • Q What after-sales services do you provide?

    A We provide comprehensive after-sales services: 1. If the product has quality problems (such as unqualified specifications, uneven zinc coating, insufficient tensile strength) within the warranty period, we will provide free replacement or refund; 2. We provide technical support, and our professional team will answer your questions about product use and maintenance at any time; 3. We track the product use effect regularly to provide follow-up optimization suggestions.
  • Q How to contact your after-sales team?

    A You can contact your exclusive sales consultant directly, or call our after-sales service hotline. We will respond to your after-sales needs within 24 working hours and solve your problems efficiently.

Quick Links

Products Category

Subscribe to our newsletter

Promotions, new products and sales. Directly to your inbox.
 Phone:
Lyra: +86-15231387546
John: +86-18810706856
Mona: +86-18222906085
Claire: +86-15602012798
​Copyright © 2026 Tianjin Huayuan Times Metal Products Co., Ltd. All Rights Reserved. Sitemap | Privacy Policy